Shipping Policy

Last Updated: September 2026

At Sansa Couture House, a brand of Navastra by SM, we aim to process and dispatch every order carefully and as quickly as possible.

Please review the following shipping information before placing your order.

1. Order Processing

• Orders are processed after successful payment confirmation.
• Orders are generally prepared for dispatch within 1–3 business days, subject to product availability.
• Orders placed on Sundays, public holidays or during major sale/festive periods may require additional processing time.
• Customised, altered or made-to-measure products may have longer processing timelines. Where applicable, this will be communicated separately.

2. Shipping Within India

We deliver to serviceable PIN codes across India through our authorised courier partners.

Estimated delivery after dispatch is generally:

Metro cities: 2–5 business days
Other cities and towns: 3–7 business days
Remote locations: Delivery may take longer depending on courier serviceability.

These timelines are estimates and not guaranteed delivery dates.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before payment.

Where a free-shipping offer is applicable, the eligibility criteria displayed on the website at the time of purchase will apply.

This wording is preferable to hardcoding ₹1,199 into the policy because you can change the free-shipping threshold later without having to rewrite the policy.

4. Order Tracking

Once your order has been dispatched, tracking information will be shared through the available communication channel, such as email, SMS or WhatsApp.

Please allow some time after dispatch for the courier tracking system to update.

5. Delivery Delays

While we work with established courier partners, delivery may occasionally be affected by circumstances beyond our reasonable control, including:

• Courier or logistics delays
• Weather conditions
• Public holidays
• Festivals and peak shopping periods
• Natural events
• Transport disruptions
• Remote-location serviceability
• Government or regulatory restrictions

We will make reasonable efforts to assist customers where a shipment is significantly delayed.

6. Delivery Address & Contact Details

Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number when placing an order.

Please carefully check your shipping information before completing your purchase.

Once an order has been processed or dispatched, we may not be able to change the delivery address.

Additional shipping charges may apply if a parcel needs to be reshipped because of an incorrect/incomplete address or unsuccessful delivery caused by incorrect customer information.

7. Delivery Attempts & Undelivered Orders

Courier partners may make one or more delivery attempts depending on their operating procedures.

Customers are requested to remain reachable on the telephone number provided with the order.

If a shipment is returned to us because of repeated unsuccessful delivery attempts, customer unavailability, refusal to accept the parcel or incorrect/incomplete delivery information, additional shipping charges may apply for reshipping.

8. Damaged or Tampered Packages

If the outer package appears significantly damaged, opened or tampered with at the time of delivery, please photograph the package before opening it.

For any claim involving a damaged, defective or incorrect product, an uninterrupted unboxing video is required in accordance with our Returns & Exchange Policy.

Please begin recording before opening the package and keep all original product tags attached.

Any eligible issue must be reported to us within 24 hours of delivery.

9. International Shipping

International shipping may be available to selected countries and destinations.

International customers should note that:

• Delivery times vary depending on the destination.
• Customs clearance may affect delivery timelines.
• Customs duties, import taxes, VAT or other charges imposed by the destination country may apply.
• Unless specifically stated otherwise at checkout, such charges are the responsibility of the customer.
• International orders are subject to the applicable international Returns & Exchange conditions.

Customers should verify their complete international address and contact details carefully before placing an order.

10. Lost or Missing Shipments

If tracking indicates an unusual delay or you believe your shipment may have been lost in transit, please contact us with your order number.

We will coordinate with the courier partner to investigate the shipment and provide an appropriate resolution based on the outcome of the investigation and applicable law.

11. Customer Support

For shipping or delivery assistance, contact:

Sansa Couture House
A Navastra by SM brand

Email: sansabysm@gmail.com
Phone : +91 88619 91579

WhatsApp: +91 6364279073

Please keep your order number available when contacting us.