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Last Updated: September 2026
Welcome to Sansa Couture House, a brand of Navastra by SM. By accessing our website, purchasing our products, or using our services, you agree to these Terms & Conditions together with our Shipping, Returns & Exchange, Privacy and other applicable policies.
Please read these Terms carefully before placing an order.
By accessing or using the Sansa Couture House website and placing an order, you agree to be bound by these Terms & Conditions and the policies referenced on our website.
We reserve the right to update or modify these Terms from time to time. The latest version will be published on the website.
Please review this section carefully before placing your order.
If you receive a product that is damaged, defective or different from the product ordered, you must contact Sansa Couture House within 24 hours of delivery.
An uninterrupted unboxing video is required when submitting a claim relating to a damaged, defective or incorrect product.
The video should:
Claims should be submitted within 24 hours of delivery, together with the unboxing video and supporting photographs where appropriate. Claims that do not meet these requirements may not be eligible for exchange, subject to applicable consumer law.
For an exchange to be considered:
Products where the original tags have been removed or the garment has been used, washed or altered will not ordinarily be accepted for exchange.
Once an eligible claim has been reviewed and approved:
Unless otherwise required under applicable law, regular returns or exchanges are not available for:
Nothing in this policy is intended to restrict any rights or remedies available to consumers under applicable Indian law.
We make reasonable efforts to photograph and display our products as accurately as possible. However, Sansa Couture House cannot guarantee an exact colour match between the product displayed on your screen and the physical garment received.
Product colours may vary because of:
Minor variations in colour, embroidery, print placement, texture, weave, embellishments or handcrafted detailing may also occur between individual pieces.
Such reasonable variations are inherent in fashion products, particularly handcrafted or embellished garments, and will not ordinarily be considered manufacturing defects.
Customers are therefore requested to consider possible colour and appearance variations before placing an order.
All content appearing on the Sansa Couture House website, including but not limited to:
is owned by or licensed to Sansa Couture House / Navastra by SM, as applicable.
Such material may not be copied, reproduced, republished, distributed, modified or commercially exploited without prior written permission, except where permitted by law.
Customers should place online orders only through the official Sansa Couture House website and authorised channels.
Please exercise caution if an individual or social-media account claiming to represent Sansa Couture House:
If you receive a suspicious message, comment, payment request or communication claiming to represent Sansa Couture House, please contact us through our official customer-support channels before making any payment.
To the extent permitted by law, Sansa Couture House cannot accept responsibility for payments voluntarily made to unauthorised third parties impersonating our brand.
To the extent permitted by applicable law, Sansa Couture House / Navastra by SM shall not be liable for indirect, incidental or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude, limit or restrict liability or consumer rights where such exclusion or restriction is prohibited under applicable law.
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable law.
By using our website, customers acknowledge that certain information may be collected and processed for purposes including:
Please refer to our Privacy Policy for further information.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and any jurisdiction that cannot legally be excluded, disputes relating to these Terms, the website or transactions with Sansa Couture House shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, India.
Sansa Couture House reserves the right to update or modify these Terms & Conditions periodically to reflect changes to our business, website, policies or applicable requirements.
The latest version will be published on the website together with the date of the most recent update.
Continued use of the website after an updated version becomes effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
For questions relating to products, orders, shipping, exchanges or these Terms & Conditions, please contact:
Sansa Couture House
A Navastra by SM brand
Email: support@sansacouture.com
Phone / WhatsApp: +91 88619 91579
Website: sansacouture.com